How the mail-in service works
No drop-offs, no waiting rooms — the whole thing happens by post and email, wherever you are in the UK.
- ✓ 12-month guarantee
- ✓ 5 working day turnaround
- ✓ Insured, tracked return post
- ✓ Before-and-after photos with every job
Tell us what's wrong
Fill in the enquiry form and get a confirmed price and postal address by email.
Post it to us
Pack it up and send it in. We confirm the moment it arrives.
Back within 5 working days
Serviced, tested and returned by insured post. Pay when the work is done.
Packing and postage
- ✓ Original box is ideal — otherwise a sturdy box with no loose space
- ✓ Wrap the device in bubble wrap; discs and stands stay at home
- ✓ No cables or controllers needed unless we ask
- ✓ Postage is charged at cost and confirmed with your price
Paying for the work
Nothing is paid up front. When the work is done and tested, you get an email with the results — pay by bank transfer or PayPal and your device goes straight back in the post, insured and tracked.
The guarantee
Every job carries a 12-month guarantee on workmanship and parts we fitted — if something we worked on plays up, it comes back and gets fixed at no cost. The guarantee covers our workmanship and parts we fitted; unrelated faults, liquid damage and tampering after return aren't covered.
Faults and diagnostics
If something's broken rather than just hot and loud, it starts with a £20 diagnostic assessment. You get a clear explanation and a fixed repair price before any work — and the £20 comes off the bill if you go ahead.